Welcome to our Frequently Asked Questions
Here you can find all the extra little bits of information about uploading, ordering, payment and shipping. If you can’t find what you are looking for, please contact us by email at firstname.lastname@example.org.
We have a production time of 1-3 working days for all orders, although this can be a little longer over the Christmas period (our squirrels get quite busy!) Our last order date for all orders is the 13th of December - orders placed after this date cannot be guaranteed to arrive by Christmas.
Our squirrels will be having a well-deserved break over the Christmas period (23rd December-2nd January), and will be out of the office celebrating. We will be able to answer queries via email from 27th-29th December but please note that our response times will be slower than usual due to the holidays.
Here at Super Snaps we provide a simple, fast and awesome way for you to get your photos from your device into your hands and up on your wall!
We’re a small London-based team with over 25 years experience in delivering beautiful printed products to our customers worldwide, so you can rest easy that your snaps are in safe hands!
We offer an array of print sizes and styles to suit all your printing needs. You can upload your photos from any device!
It couldn't be easier! Here's how...
- Hit the Get Started button and choose a product. You can find out more information about the product by hitting the More Information button.
- Upload your photos from any device, Facebook or Instagram.
- Edit - crop, rotate and the number of each print by hovering over the photo with your mouse or tapping it if you’re on mobile. You'll see an error message under any photos which are low in resolution or missing images so keep an eye out for this!
- Customise your snaps - select gloss or matte finish for all your prints, add text (product dependant) and change border colours (product dependant). You can select individual prints to customise by tapping on the photo. Selected images will show a green glow around them!
- Review your Shopping Basket or add more photos. Then make your payment by PayPal or debit/credit card.
- Ta-dah! Your super snazzy prints are on their way! Keep an eye out for our shiny packaging dropping onto your doormat!
We officially support Chrome, Firefox, Safari and Edge, but any modern browser should work without any problems. Unfortunately we don’t support Internet Explorer as this is no longer supported by Microsoft.
Unfortunately not yet! Our website is mobile responsive and it has been designed to give you the best possible photo printing experience from a mobile web browser.
It sure does! To get the most sparkly amazing prints possible, we recommend that you do not use an image size smaller than 640 x 640 pixels for our small products and 760 x 760 for our large products. These values vary with each product size but our handy website will alert you if your image is too low quality for the selected product/size. We can print smaller files but the printed image may appear pixelated, particularly if the image needs to be enlarged to fit our larger product sizes. It’s your responsibility to check the size of your prints - simply right click and hit check info.
We can’t accept images over 50MB. Most JPEG photos are around 1-3 MB so you shouldn’t have any issues! If your image is over 50MB you can use online image size conversion apps such as Photoshop to reduce your image before you upload to Super Snaps!
If you’re uploading from Instagram your photos may have been converted to a square image with sides of 640 pixels and a standard 72 dpi resolution. There is some JPEG compression applied, but it doesn’t appear to be as aggressive as that used on Facebook. All images will be automatically sized to your printed product size. The quality of the image may vary according to the print size you choose.
We print JPEGs and PNGs - yay! If your snaps aren’t in any of these formats, don’t panic! There are loads of different apps and free online tools where you can convert other image formats to JPEGs and PNGs.
We love printing photos from Instagram - it’s the reason we started! You can access your Instagram account through our site and select which photos you want to print!
We have a minimum order on each product but once you hit the minimum you are charged per additional photo. If you want to order less than the minimum then of course you can, but you will be charged the minimum cost.
Remember if you want multiple copies of one photo you will need to manually add the number of copies you need using the plus sign (+) - there’s more information on how to do this below...hurrah!
Of course...some snaps are so great you need more than one copy! On our Review Page, just hover over the photo you need more copies of and a plus sign (+) will appear in the top right-hand corner! Hit this and enter the number of copies you need - you’ll see them all stack up behind! To make changes to individual snaps (for example if you want to change the caption of each print) click on the stack and they will all display - easy huh?!
We print our snaps using industry leading, high-quality CMYK prints which use 4 colours to make up every image you see printed. Some cameras and device screens use RGB which is only 3 colours. When your snaps are converted to CMYK for printing, the contrast and colour of the printed image can therefore sometimes appear slightly different to how it looks on your screen. This is normal for quality prints and we run daily checks and maintenance to make sure that your prints are as close as possible to the original digital print you uploaded!
When you’re viewing your photos on a backlit screen, they will appear brighter than the actual image is. When they are printed they can then arrive a little darker than expected. To make sure that you get a more accurate print we’d suggest turning down the brightness on your screen by at least 30%.
Yes - of course you can! You can use our super easy Review Page to change the cropping and rotation of your snaps.
To crop your snaps: Simply hover over a photo and you will see the cropping tool appear in the bottom right-hand corner of your image. Hit this and move your photo within the frame of your product to get the perfect print!
To rotate your snaps: Hover over your photo and you will see the rotate tool appear in the middle at the bottom. Hit rotate and see your snaps spin!
If you don’t change the cropping of your pictures our little squirrels will crop your images to make them square. It’s worth checking that you’re happy with the cropping otherwise you might accidentally chop off someone’s head and we’re sure they wouldn’t be too happy about that! Cropping cannot be changed after your order has been placed.
We use a premium 350 GSM (grams per square meter) photo card stock.
Depending on the product, we absolutely can! If you can write a caption on the product you’ve chosen then you will see this option appear in the Product Builder. This will show as a small box which says ‘Optional Text’ - just click in the box and add your message!
Below is our list of fonts and the list of languages each one supports:
- Arial Unicode - All modern languages are supported. This is our default font.
- Abril Text - Catalan, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Maltese, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish, Turkish.
- FF Market - Catalan, Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish.
- Grafolita Script - Catalan, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Maltese, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish, Turkish.
- Industry Inc 3D - Catalan, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Maltese, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish.
- Museo Sans Rounded - Catalan, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Maltese, Norwegian, Polish, Portuguese, Slovenian, Spanish, Swedish, Turkish.
- OCRA - Catalan, Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish.
The Product Builder is the section of our site where you can upload and edit your image and select, change and customise your product and product size.
Afraid not - although we love these little guys if you try to print them on your captions they will be removed.
Uh-oh! Sadly once you submit your order our super speedy squirrels get to work on it and we can’t make any changes to it - they’re just so darn fast! You try catching a squirrel running around the office with a photo. Yep, you get our problem.
We aim to be as efficient as possible so unfortunately once you have completed the checkout we power up the printer and start processing. We’re therefore unable to cancel or make changes to your order.
You will receive a confirmation email confirming the details of your order. If you don’t receive this then check out what to do below under ‘Payment’.
Your Super Snaps are then sent at warp speed through our super efficient system and we start processing your images from the digital to the physical! Using the latest in digital photo printing technology we then print, chop, collect and pack up the snaps you’ve ordered so that your memories are ready to send out and arrive on your doorstep as soon as possible!
As soon as our shiny padded envelopes are shipped out you will receive another email confirming your order has been sent and then you’ve just got to eagerly await them - “I was waiting for my super exciting Super Snaps” is totally a valid reason not to go to work right?*
*We’re kidding. Get to work so you can order even more Super Snaps!
If you haven’t received a confirmation email please check your spam or junk folders - sometimes our delivery squirrels get a little confused and put them in the junk. If you still can’t find it, feel free to send us a quick email to email@example.com and we’ll look into this for you!
As our printed snaps are a personal customised product, unfortunately we’re unable to accept returns and cannot refund.
Oh so many ways! We accept debit and credit cards, and PayPal too.
We take payments in GBP sterling, but PayPal will convert the payment into your local currency (how clever!) so feel free to shop away...we ship internationally too! You can change the currency in the drop down list at the top of the page.
Important information about charges: Super Snaps will charge you in Pounds Sterling (GBP), but we have a US Dollar, and also Euro amount on our site. This is an approximate conversion. Your bank or PayPal may charge you at a slightly different rate (based on the current exchange rate).
Ooh you lucky thing! You can enter your discount code at the checkout. Discount codes can be a percentage discount or a monetary value. They can be applied to individual products, total basket, or shipping. Only one single discount can be applied in each single checkout. Discounts may expire.
The sooner you order the sooner we can get your snaps on their way to you! If you order today then we will aim to have your lovely photos printed and shipped out within 3-4 working days of you completing your order. Please note that during busy times this can be slightly longer. See below for more details on our delivery times!
All our UK deliveries are sent First Class Royal Mail. We charge £2.99 for Post and Packaging for all products being delivered to the UK. Our First Class service usually delivers within 1-2 working days once shipped, and is an untracked service. Please allow 1-2 working days for printing for orders placed before 12PM (UK Time), and 1-3 working days for orders placed after 12PM (UK Time).
For the US we have our DHL Express Shipping Service. This is a tracked service which aims to deliver within 2-3 working days once shipped! Please allow 1-2 working days for printing for orders placed before 12PM (UK Time), and 1-3 working days for orders placed after 12PM (UK Time)
For Europe we offer our DHL Europe Tracked Service. This is a tracked service which aims to deliver your snaps to you within 1-2 working days once shipped! Please allow 1-2 working days for printing for orders placed before 12PM (UK Time), and 1-3 working days for orders placed after 12PM (UK Time)
For the rest of the world we offer our DHL Express Shipping Service. This tracked service which aims to deliver your lovely snaps within 2-3 working days once shipped! Please allow 1-2 working days for printing for orders placed before 12PM (UK Time), and 1-3 working days for orders placed after 12PM (UK Time)
You sure can! Here at Super Snaps we’re all about spreading the love and sharing those memories, so it’s easy to enter a different billing and shipping address. You can choose to do this when making your payment!
Yep, totally! Before you add a product to your basket you will be asked to choose the address you would like this to be shipped to, and you can always edit this once you’ve put it in your basket too!
If you have ordered for delivery to a country outside of the UK your snaps will be sent with a tracked service. You should receive an email once your order is shipped which will contain a tracking code. If you have created an account you can also track your order in your account. Simply login and go to ‘Order History’. Click into the order you wish to track and click the ‘Track Item’ button to the right of your selected address. Ta-dah!
Once you submit your order our squirrels start work on it straight away and we can’t amend anything. However, if you send us an email to firstname.lastname@example.org within 1 hour of your order being made we’ll do our tip top best to help you out!
Our environmental responsibility and sustainability is very important to us, which is why we ensure that our partners follow these practices when possible:
- Production partners are ISO 14001 certified.
- Because Forests Matter, FSC® and PEFC Chain of Custody certified.
- Use of vegetable inks when possible.
- Energy and water saving practised.
- Safe storage, use and disposal of chemicals and emissions.
- Recycling of as many materials as possible to cut waste.
- Promoting print on demand to reduce waste.
Unfortunately we don’t have a phone number for you to call - the squirrels just kept nibbling through the line and it was a bit of a hazard. Please don’t take this as a lack of interest through - we’re always keen to help!
If you can’t find an answer here on our FAQs then you can always send us an email here!