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P&O Ferries Terms & Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participants of the Promotion agree to be bound by these terms and conditions.

  1. Promoter: P&O Ferries Holdings Limited («P&O»), Company registration no. 6038077 and registered office is at P&O Ferries, Channel House, Channel View Road, Dover CT17 9TJ.
  2. Administrator: TLC Marketing UK Ltd, 17a-19 Harcourt Street, London, W1H 4HF.
  3. Eligibility: The promotion is open to qualifying UK & Republic of Ireland residents aged 18 or over, excluding employees of the Promoter and its affiliates, agents, the immediate families of such employees and any other person connected with this promotion. To be eligible for the Offer, all participants must have purchased a ferry ticket for one of the Qualifying Routes (as detailed below) and successfully complete the ‘how to participate’ process (as detailed below).
  4. Qualifying Routes: Participants of this promotion must purchase a ferry ticket for one of the following routes: Dover to Calais, Hull to Rotterdam, Hull to Zeebrugge, Larne to Cairnryan, Cairnryan to Larne, Liverpool to Dublin and Dublin to Liverpool.
  5. Qualifying Tickets: Standard return (more than 5 days) and one-way bookings.
  6. Promotional Period: Participants must purchase their ferry ticket between 12/03/19 – 31/03/19 for travel between 08/04/19 – 30/09/19.
  7. The Offer: All eligible participants are able to claim one free Polaroid print pack containing 12 classic Polaroid prints. Only the first 10,000 customers purchasing a qualifying ticket will be eligible.
  8. Promotional Site:
  9. How to participate: The offer is only available to the first 10,000 customers purchasing a ferry ticket for a qualifying route during the Promotional Period. Within 3 working days from their date of travel customers will receive an email from P&O containing the redemption website URL and unique code. The participant must visit the Promotional Site within 1 month of issue and upload their chosen photographs completing their details online including their name and address. Participants should then enter the unique code at the online check out to get their 12 classic prints for free. Print packs should arrive within 5 working days from the order date.
  10. Customers can order more than 12 prints at their own additional cost.
  11. Emails will be sent from P&O at:
  12. Invalid claims: a claim will be deemed invalid if the participant;
    1. Resides outside of the UK;
    2. Failed to complete a Qualifying Booking during the Promotional Period;
    3. Failed to claim a Polaroid print pack during the Promotional Period;
    4. Failed to satisfy the Eligibility criteria (as detailed in point 3 above);
    5. Failed to complete the claim on the Promotional Site correctly;
    6. Failed to otherwise comply with these Terms and Conditions as determined by the Promoter or Administrator in its sole discretion; or
    7. Failed to comply with P&O Ferries’ Terms of Business, available online at
  13. Redeeming the Offer is deemed as acceptance of these terms and conditions.
  14. All Polaroid print pack orders must be submitted no later than 23.59 on 04/11/19.
  15. The Promoter and Administrator accepts no responsibility for any claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator.
  16. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require participant to provide further verification as to proof of purchase. In addition, the Promoter and the Administrator reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.
  17. Only one claim is permitted per eligible booking.
  18. The Offer is not transferrable.
  19. No cash alternative will be offered.
  20. Insofar as permitted by law, neither the Promoter and Administrator, nor its agents or distributors will, permitted by law, be responsible or liable to compensate the participant or other bearer, or accept any liability, any personal loss or injury occurring whilst using the Offer or this promotion and neither can they guarantee the quality and/or availability of the services offered when using the Offer and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
  21. By completing the process on the Promotional Site and requesting the 12 free prints, all participants will be deemed to have accepted and be bound by the rules and consent of the Administrator processing their personal data for the purposes of the administration of this promotion. The Promoter is the data controller and the Administrator is the data processor. The Administrator shall use the data submitted by participants for the purposes of operating this promotion only and the privacy policy for this promotion is available at
  22. This promotion is administered by TLC Marketing UK Ltd (TLC), PO Box 468, Swansea SA1 1RH. All correspondence regarding this offer should be directed to “P&O Polaroid Promotion, PO Box 468, Swansea SA1 1RH”.
  23. If for any reason you encounter a problem please call “TLC” on 0330 124 3564 for assistance. Lines are open Monday to Friday, 9.30am-5.30pm, excluding public holidays. Please note calls are charged at your local rate. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored. Alternatively, contact TLC via email at
  24. The Promoter and Administrator’s decision regarding any aspect of the promotion is final and binding. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  25. Any question concerning the legal interpretation of these Terms and Conditions will be construed in accordance with the law in England and Wales. The Courts of England and Wales will have exclusive jurisdiction.


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