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Terms & Conditions

Super Snaps Terms & Conditions

Super Snaps (sometimes called "Product" here) is an online photo printing service, allowing customers to upload images from Instagram, Facebook, mobile and desktop and choose from a number of different personalised printed products in different sizes and stock.

This Site is owned and operated by Super Snaps Limited (trading as Super Snaps) ("we", "us"). If you would like to contact us about anything contained on the Site then please contact us by email at hello@supersnaps.com.

These Terms and Conditions govern the contents and use of the Super Snaps website (the "Site") and set out the terms and conditions on which we supply the Products available on the Site, and deal with the orders you make, as accepted by us, for Products (each an "Order"). Please read these Terms and Conditions carefully before using the Site and before ordering any Products via the Site. By using the Site and/or ordering any of the Products you signify that you have read, understand and agree to be bound by these Terms and Conditions. You can print a copy of them by clicking on the print icon on your browser.

Please note that we may modify these Terms and Conditions and thus you should review them periodically; when we do so, we will state the date of the last update below.

The basics of ordering your Super Snaps:

  • Follow the online process on the Site.
  • Select the Product that you wish your images to be printed on.
  • Select images from your Instagram or Facebook accounts or upload images from your desktop or mobile device.
  • Customise and review your images.
  • Attach a shipping/postal address to each Product.
  • Follow the payment process and confirm your purchase on the Site.
  • We email you an Order Confirmation.
  • We manufacture your Super Snaps and send them to the specified shipping/postal address.

Accessing and Using The Site

You agree to comply with all reasonable instructions that we may give you from time to time regarding your use of the Site.

You are not allowed to upload, email to us or order any Product which contains material:

  • which is defamatory of any person;
  • which is pornographic, obscene, indecent or offensive;
  • which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • that is likely to incite hatred or violence against any person or group; the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party;
  • made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • which is threatening, abusive or invades another’s privacy, causes annoyance, inconvenience or needless anxiety;
  • used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • which gives the impression that it emanates from us, if this is not the case;
  • that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
  • that otherwise breaches any applicable law.

Property Rights and Rights of Use

All intellectual property rights (meaning patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyright, database rights and moral rights and rights in computer programs) in and to the Site and all content and materials contained in the Site (“Site Content”) are owned by and shall remain owned by us or our licensors. Site Content may only be used for your personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content or on any Product.

We respect the intellectual property rights of others. We ask you to do the same. We will be entitled to terminate your account if you appear to infringe the copyright or other intellectual property rights of others.

Site Access

While we endeavour to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Making an Order

To place an Order you will need to follow the Order procedure set out on the Site. You need to have an Instagram or Facebook account if you wish to print from Instagram or Facebook, which you access during the Order process in order to obtain the images for inclusion in your selected Product. All Orders are subject to acceptance, by means of an Order Confirmation, by us and we are entitled to refuse any Order placed by you. The Order Confirmation will contain details of your Order, the Price and may contain an estimate of the delivery time for the Order. As long as we receive full payment, once we have sent your Order Confirmation we will start to process your Order and create your personalised Super Snaps Products. An Order cannot be cancelled or altered following your placement of the order. If we are unable to fulfil an Order after accepting payment we may refund your money and cancel the contract which relates to the Product in question.

Any times or dates stated for delivery are estimates only. We will make reasonable efforts to deliver Products within the time specified, but we do not accept liability for any failure to deliver within that time.

You undertake that all details you provide to us for the purpose of purchasing Products via the Site will be correct.

Price, Payment and Currencies

All prices are inclusive of VAT. VAT is based on the final value of your Order, at the current rate in force in association with the delivery address of each product.

Payment must be made by PayPal or by credit or debit card with Stripe at the time of placing an Order which is accepted by us. You will be required to submit your payment details and may also be required to accept additional terms and conditions in relation to the use of 3rd party payment providers such as Paypal. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of PayPal.

You undertake that all of the details which you provide to us for the purposes of your Order and its delivery will be correct and that the chosen method of payment is your property and that sufficient funds or credit facilities are available to cover the full cost of the Order. We reserve the right to obtain your PayPal, credit or debit card details before accepting the Order.

Shipping

Your shipping address for the delivery of your Products will be as shown on your Order and the normal method of delivery shall be regular postage.

We will endeavour to process your Order and manufacture your Product within the time period stated for each item. However manufacturing times may vary and any times quoted for the delivery of goods are indicative only. Time for delivery shall not be of the essence of these Terms and Conditions and we will not be liable for any loss or expenses which you may sustain as a result of any delay in the delivery of your Order.

We reserve the right to make delivery of your Order by instalments.

If you wrongfully fail to take delivery of the Order then we shall be under no obligation to refund the price. If delivery is refused or returned due to a defective address, you will be charged a re-delivery fee.

Complaints or claims must be notified to us within 28 days of receipt of Products, or in the case of non-delivery, in a reasonable time after the Products were expected to arrive.

Risk and Property

Risk of damage or loss to a Product and the related Order will pass to you upon delivery to the address you specified in your Order. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from us to you until we have received full payment of the Price and all other sums which are due, owing or payable by you to us in respect of the Order or any other Order between you and us.

Returns, Refunds and Rights of Cancellation

If any Order is damaged or defective when delivered to you, you must notify us within 1 day of receipt. Damaged or defective Products attributable to fault on our part will be reprinted and reshipped at no charge to you. We may, prior to issuing any reprint or reshipment, request samples of the damaged defective Products for inspection. Should you be dissatisfied with the quality of a Product that you receive, we will consider any reasonable complaint and if we consider your complaint justified will provide you with a credit so that you may reorder the Product or order an alternative Product of the same value. To the extent that we issue any type of refund, that refund will be for credits to your account only. We do not issue any cash refunds or refunds to your credit card or other payment method of any kind.

You shall have the right to cancel an Order only in the following circumstances:

  • (a) If we have failed to deliver the Order within 28 days after the date you placed the Order; or
  • (b) In the case of a defective Product at the earliest opportunity after you have discovered that the fault or defect (provided that you shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 1 day after receipt).

 

If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any)) in respect of the Order in question.

 

Notice of wish to cancel must be made by email to hello@supersnaps.com or via our Contact Us page, quoting the order reference number.

Please note that, except in respect of defective Products, nothing in these Terms and Conditions shall give you any right of cancellation for Super Snaps, which, by their nature, have been made to your specification and are clearly personalised.

You must return any Product to us in its original packaging (which you should retain for this purpose).

Nothing in this clause affects your statutory rights.

Links and Third Party Websites

This Site contains links to websites operated by third parties that are not under our control (including Instagram, Facebook and PayPal) and are provided to you for your convenience only. We make no warranties or representations whatsoever about any such websites which you may access through this Site or any services that they may provide. You agree that we are not liable in any way in relation to any transactions, dealings or arrangements (including without limitation buying any products or services) you carry out on any third party site.

Liability

We warrant to you that any Product purchased from us via the Site will be of satisfactory quality and reasonably fit for the purposes for which products of the same kind are commonly supplied. To the fullest extent permissible under applicable law, we disclaim all other conditions, representations, statements and warranties, either express or implied (whether by common law, custom, statute or otherwise).

While we endeavour to ensure that the information contained on the Site (“Site Content") is correct and error-free, please note that we may make changes to the Site Content, or to any products, prices or fees described in it, at any time without notice.

We do not warrant that the Site, any Site Content and any function of the Site will be uninterrupted or error-free.

We shall have no liability to you other than for direct loss or damage, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by our act or omission or that of our agents, directors, officers, shareholders, employees and subcontractors. Our aggregate liability in respect of during any individual Order shall be limited to the amount of the price for that Product paid by you to us.

We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise (a) for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption; or (b) for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising.

Nothing in these Terms and Conditions shall exclude or limit our liability for:

  • death or personal injury caused by our negligence; or
  • any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you; or
  • any liability which cannot be excluded or limited under applicable law.

 

We shall not be liable for any loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions by reason of any event or circumstance outside our reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.

 

Indemnity

You agree to indemnify us against all liabilities, claims and expenses that may arise out of or in connection with any breach by you of these Terms and Conditions.

Termination

We may remove the Site or cease the provision of any of the services available through the Site at any time in our sole discretion for any reason whatsoever.

We may terminate your access to the Site for any reason in our sole discretion at any time with or without notice, but without affecting your outstanding Orders.

Data Protection and Privacy

We will only use any personal information that we may collect about you in accordance with our Privacy Policy. This policy forms an essential part of these Terms and Conditions and it is important that you read it. By accepting these Terms and Conditions you also accept and consent to our Privacy Policy.

Governing Law

These Terms and Conditions, and each Order, are governed by the laws of England and the non-exclusive jurisdiction of the courts of England and Wales.

Gift Certificates

The Terms and Conditions below govern the use of gift certificates and gift vouchers (Gift Certificate/Voucher or Gift Certificates/Vouchers) issued by us for use on the Site.

  • Each Gift Certificate/Voucher must be redeemed on the Site towards the purchase of eligible Products.
  • Gift Certificates/Vouchers are available for any amount between a minimum Order of £9.00 and a maximum of £500.00.
  • Gift Certificates/Vouchers cannot be used to pay for Gift Certificates/Vouchers.
  • Gift Certificates/Vouchers have no cash equivalent or redemption value and are not transferable or assignable.
  • The unique code included on each Gift Certificate/Voucher can only be used once therefore any unused balance on a Gift Certificates/Vouchers after its first use will not be available to put towards a future purchase on Super Snaps. No refunds or change will be given in cash for any unused balances.
  • If an Order exceeds the amount of a Gift Certificate/Voucher being used, the balance must be paid through PayPal or Credit Card.
  • Gift Certificates/Vouchers expire three months from the original specified send date of the Gift Certificates/Vouchers.
  • Gift Certificates/Vouchers will be delivered as an email on the date specified by the customer in their order.
  • Gift Certificates/Vouchers cannot be combined with any promotional codes or offers.
  • Gift Certificates/Vouchers are like cash in the sense that we are not responsible if a gift certificate is lost, stolen, destroyed or used without permission.

Who we are

Whenever you buy a Super Snaps Product, you will be contracting with Super Snaps Limited, a limited liability company incorporated in England and Wales under company number 08629751, whose trading address is at 2 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom, and whose VAT registration is 184082209. Our EORI number is GB184082209000.

Last updated: 6th September 2017

Privacy Policy

Your Privacy Our Priority

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. We carefully protect your data. We do not and will not sell your data to third parties.

The prime purpose of collecting your data is to improve your experience of using our service and support.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by Super Snaps ('Product(s)'), including our Super Snaps app ('Super Snaps app' or 'app'). It also applies to any Super Snaps-controlled websites, as well as other offline interactions, such as visiting a Super Snaps event (collectively referred to as, 'Services').

Please read this Statement carefully to understand how Super Snaps may collect, use and share your personal information. The terms 'we', 'us', or 'Super Snaps' are each intended as reference to Super Snaps Limited.

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Super Snaps Products and Services or when you contact our support group for assistance with your Products.

Information we collect automatically

We automatically collect information about you, such as details of your purchase of your Super Snaps Product or information collected by cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children

Super Snaps does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information; we will cancel the child's account and delete the child's personal information from our records.

Customer Interactions with Super Snaps

To make the information in this Statement easy to understand, we have highlighted different occasions when Super Snaps could potentially collect personal information from customers. The customer interactions with Super Snaps are broken down into the following segments:

Learning about Super Snaps

As you gather more information about Super Snaps, you may virtually or physically visit a site that we own. Examples include browsing our website, emailing our in-house support representatives, physically attending Super Snaps-sponsored events. To learn more about our Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Super Snaps. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website and service for everyone. It is our legitimate interest to process your personal data for these purposes.

Buying Super Snaps Products

Once you have decided to buy a Super Snaps Product, we offer a way for customers to buy directly from us at www.supersnaps.com or through our apps. When you buy from us, you will be asked to provide information so that we can complete your purchase.

We collect: your name, phone number, email address, delivery/shipping address, and payment information.

Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of our Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Super Snaps Products. Your payment details are processed by 3rd party payment gateways, Stripe and Paypal.

How We Use Personal Information

Super Snaps uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

Super Snaps uses the data for the following purposes:

Providing our Product Experience

We use data to provide, operate, support and improve the Products and Services we offer to ensure our customers get the best ordering and support experience as possible. This processing is necessary for the performance of the agreement we have with you.

Customer Support

We use data to respond to customer enquiries and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Product Improvement

We continually use data for research purposes and to develop and improve our Products and Services, including maintaining and improving the performance of our Products and Services, developing and adding new features or capabilities, such as using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication (including through our app) to inform you about new Products or Services, update you on a support issue or invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies or similar technologies to provide the most relevant Super Snaps advertising to you. For information about managing email subscriptions and promotional communications, please email hello@supersnaps.com.

To give you a better understanding of the personal information we collect and use in different occasions you may interact with Super Snaps, please see the sections below.

How We May Share Personal Information

Super Snaps does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third Party Vendors

Super Snaps uses a variety of third-party vendors to carry out services like website management and hosting, online purchases, printing and shipping, credit card processing and email communications. We only share your personal data as necessary to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Super Snaps and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to hello@supersnaps.com.

Super Snaps-controlled affiliates and subsidiaries

We share information with Super Snaps-controlled affiliates and subsidiaries for business purposes, such as, internal administration, promoting our Products and providing customers with our Products and Services. It is our legitimate interest to process your personal data for these purposes.

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, in such event we shall notify you via email and/or a prominent notice on our website and inform you of your rights.

Sharing and Disclosure of Aggregate Data

We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.

Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from Super Snaps. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.

When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to hello@supersnaps.com.

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Super Snaps Product, to register and maintain your account, to help with delivery issues, to handle returns or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Products and Services and the content on our websites and apps, to send you notifications about our Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to hello@supersnaps.com.

Security, Storage and Retention of Personal Information We Collect

Security

Super Snaps is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

While no Service is completely secure, Super Snaps takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Super Snaps, it can only be reset.

You can only access your Super Snaps account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us at hello@supersnaps.com.

Storage

Personal data collected by Super Snaps may be stored and processed in any other country where Super Snaps or its affiliates, subsidiaries or service providers are located or maintain facilities. Super Snaps has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Super Snaps will retain your personal information for as long as we deem it necessary to enable you to use the website and to provide Products and Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to hello@supersnaps.com.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  • in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting hello@supersnaps.com.

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

Super Snaps Account and Super Snaps App

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by sending an email to hello@supersnaps.com . We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Super Snaps by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Super Snaps account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.

You can adjust the amount of interest based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities. For more information about our use of interest-based advertising, please visit Our Use of Cookies and Other Similar Technologies.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Super Snaps uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

  • Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
  • Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
  • Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
  • Third Party cookies. Third party cookies are those placed by websites and/or parties other than Super Snaps. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
  • Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at supersnaps.com. To learn more about Google Analytics and your data, visit this Google webpage.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:


Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or "IDFA" on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address.

How to control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:


Advertising and Modern Marketing Tools

To help more people experience Super Snaps Products, we use several modern marketing tools in support of our advertising efforts.

We may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about our Products and Services on our websites and across the internet. To provide this "interest-based advertising", parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Super Snaps advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact Us

If you have any questions about the use of your personal information, please email hello@supersnaps.com.

Unless otherwise stated, Super Snaps Limited is a data controller for personal data we collect through the Super Snaps Products and Services subject to this Privacy Statement. Super Snaps Limited, is a limited liability company incorporated in England and Wales under company number 08629751, whose trading address is at 2 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom.

The data protection officer of Super Snaps can be contacted at the following address: Super Snaps (Data Protection Officer), 2 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom or via email at hello@supersnaps.com.

Changes to Our Privacy Statement

Super Snaps may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the bottom of the Statement. If there are material changes to the Statement or in how Super Snaps uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Super Snaps is using and protecting your information.

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Super Snaps updating its privacy statement?

We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

How often do you anticipate updating your privacy statement?

We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.

What information does Super Snaps collect about me?

Super Snaps collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies.

Why does Super Snaps need my information?

Super Snaps uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

How is my information used?

Super Snaps uses data for the following purposes:

  • Product Improvement
  • Future Product Development
  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Product Quality Analysis
  • Communication and Marketing

How does collecting my information help Super Snaps improve its products?

We use the information to make sure that we are offering you the right product and service options according to your geographic location. We also collect error reports, so that we can make improvements to eliminate potential bugs and problems. Finally, understanding how and when our customers use our Products helps us design better products and services.

Does Super Snaps sell information to third parties?

No. We never have. And we never will.

Can I opt out of sharing my information with Super Snaps?

Yes, you can opt out of submitting certain types of personal information to Super Snaps. Certain types of data that we collect are a necessity in order for your Super Snaps to fulfill your orders and provide support services and you will not be able to opt out from this data collection. For more information, visit How to Access and Control Your Personal Information.

How do I delete my personal data from Super Snaps and what are the consequences?

You can always send us an email via hello@supersnaps.com and request that your data be deleted. Please note, however, that by deleting your personal data your Super Snaps account will stop working.

Does Super Snaps keep or share my credit card information?

No. It’s only used to process your payment at the time of purchase.

How long does Super Snaps keep my information?

Super Snaps retains personal data for as long as necessary to provide Services, support your Product and fulfill transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Super Snaps account.

How is information stored and secured on Super Snaps’ servers?

Super Snaps is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.

Is Super Snaps using cookies or pixels to gather information?

We use cookies and other similar technologies like pixels, tags and web beacons when you visit our website or use our App. By visiting our website or using our app, you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.

Does Super Snaps use interest-based advertising?

Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Super Snaps on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.

What safeguards are in place for children who have access to Super Snaps products?

Super Snaps does not target and is not intended to attract children. Super Snaps does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.

How can I contact Super Snaps if I have questions regarding Super Snaps’ privacy statement?

If you have any questions about the use of your personal information, please send us an email to hello@supersnaps.com.

Last Update: 18th May 2018

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