Your Privacy Our Priority
We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. We carefully protect your data. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is to improve your experience of using our service and support.
This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by Super Snaps ('Product(s)'), including our Super Snaps app ('Super Snaps app' or 'app'). It also applies to any Super Snaps-controlled websites, as well as other offline interactions, such as visiting a Super Snaps event (collectively referred to as, 'Services').
Please read this Statement carefully to understand how Super Snaps may collect, use and share your personal information. The terms 'we', 'us', or 'Super Snaps' are each intended as reference to Super Snaps Limited.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Super Snaps Products and Services or when you contact our support group for assistance with your Products.
Information we collect automatically
We automatically collect information about you, such as details of your purchase of your Super Snaps Product or information collected by cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
Super Snaps does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information; we will cancel the child's account and delete the child's personal information from our records.
Customer Interactions with Super Snaps
To make the information in this Statement easy to understand, we have highlighted different occasions when Super Snaps could potentially collect personal information from customers. The customer interactions with Super Snaps are broken down into the following segments:
Learning about Super Snaps
As you gather more information about Super Snaps, you may virtually or physically visit a site that we own. Examples include browsing our website, emailing our in-house support representatives, physically attending Super Snaps-sponsored events. To learn more about our Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by Super Snaps. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website and service for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying Super Snaps Products
Once you have decided to buy a Super Snaps Product, we offer a way for customers to buy directly from us at www.supersnaps.com or through our apps. When you buy from us, you will be asked to provide information so that we can complete your purchase.
We collect: your name, phone number, email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of our Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Super Snaps Products. Your payment details are processed by 3rd party payment gateways, Stripe and Paypal.
How We Use Personal Information
Super Snaps uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
Super Snaps uses the data for the following purposes:
Providing our Product Experience
We use data to provide, operate, support and improve the Products and Services we offer to ensure our customers get the best ordering and support experience as possible. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer enquiries and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our Products and Services, including maintaining and improving the performance of our Products and Services, developing and adding new features or capabilities, such as using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you may interact with Super Snaps, please see the sections below.
How We May Share Personal Information
Super Snaps does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Third Party Vendors
Super Snaps uses a variety of third-party vendors to carry out services like website management and hosting, online purchases, printing and shipping, credit card processing and email communications. We only share your personal data as necessary to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Super Snaps and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to firstname.lastname@example.org.
Super Snaps-controlled affiliates and subsidiaries
We share information with Super Snaps-controlled affiliates and subsidiaries for business purposes, such as, internal administration, promoting our Products and providing customers with our Products and Services. It is our legitimate interest to process your personal data for these purposes.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, in such event we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from Super Snaps. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to email@example.com.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Super Snaps Product, to register and maintain your account, to help with delivery issues, to handle returns or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Products and Services and the content on our websites and apps, to send you notifications about our Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to firstname.lastname@example.org.
Security, Storage and Retention of Personal Information We Collect
Super Snaps is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, Super Snaps takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Super Snaps, it can only be reset.
You can only access your Super Snaps account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
If you have any questions about the security of your personal information, you can contact us at email@example.com.
Personal data collected by Super Snaps may be stored and processed in any other country where Super Snaps or its affiliates, subsidiaries or service providers are located or maintain facilities. Super Snaps has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.
Super Snaps will retain your personal information for as long as we deem it necessary to enable you to use the website and to provide Products and Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to firstname.lastname@example.org.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting email@example.com.
We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use of your Communication, Marketing and Advertising Preferences, please visit Your Choices sections below.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Super Snaps Account and Super Snaps App
If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by sending an email to firstname.lastname@example.org . We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Super Snaps by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Super Snaps account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Super Snaps uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than Super Snaps. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at supersnaps.com. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or "IDFA" on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address.
How to control Identifier Settings
You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:
Advertising and Modern Marketing Tools
To help more people experience Super Snaps Products, we use several modern marketing tools in support of our advertising efforts.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
How to Contact Us
If you have any questions about the use of your personal information, please email email@example.com.
Unless otherwise stated, Super Snaps Limited is a data controller for personal data we collect through the Super Snaps Products and Services subject to this Privacy Statement. Super Snaps Limited, is a limited liability company incorporated in England and Wales under company number 08629751, whose trading address is at 26 Grosvenor Gardens, Belgravia, SW1W 0GT, London, United Kingdom.
The data protection officer of Super Snaps can be contacted at the following address: Super Snaps (Data Protection Officer), 26 Grosvenor Gardens, Belgravia, SW1W 0GT, London, United Kingdom or via email at firstname.lastname@example.org.
Changes to Our Privacy Statement
Super Snaps may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the bottom of the Statement. If there are material changes to the Statement or in how Super Snaps uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Super Snaps is using and protecting your information.
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
Why is Super Snaps updating its privacy statement?
We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does Super Snaps collect about me?
Super Snaps collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies.
Why does Super Snaps need my information?
Super Snaps uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
How is my information used?
Super Snaps uses data for the following purposes:
- Product Improvement
- Future Product Development
- Customer Support
- Security, Safety, and Dispute Resolution
- Product Quality Analysis
- Communication and Marketing
How does collecting my information help Super Snaps improve its products?
We use the information to make sure that we are offering you the right product and service options according to your geographic location. We also collect error reports, so that we can make improvements to eliminate potential bugs and problems. Finally, understanding how and when our customers use our Products helps us design better products and services.
Does Super Snaps sell information to third parties?
No. We never have. And we never will.
Can I opt out of sharing my information with Super Snaps?
Yes, you can opt out of submitting certain types of personal information to Super Snaps. Certain types of data that we collect are a necessity in order for your Super Snaps to fulfill your orders and provide support services and you will not be able to opt out from this data collection. For more information, visit How to Access and Control Your Personal Information.
How do I delete my personal data from Super Snaps and what are the consequences?
You can always send us an email via email@example.com and request that your data be deleted. Please note, however, that by deleting your personal data your Super Snaps account will stop working.
Does Super Snaps keep or share my credit card information?
No. It’s only used to process your payment at the time of purchase.
How long does Super Snaps keep my information?
Super Snaps retains personal data for as long as necessary to provide Services, support your Product and fulfill transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Super Snaps account.
How is information stored and secured on Super Snaps’ servers?
Super Snaps is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Is Super Snaps using cookies or pixels to gather information?
Does Super Snaps use interest-based advertising?
Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Super Snaps on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.
What safeguards are in place for children who have access to Super Snaps products?
Super Snaps does not target and is not intended to attract children. Super Snaps does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.
How can I contact Super Snaps if I have questions regarding Super Snaps’ privacy statement?
If you have any questions about the use of your personal information, please send us an email to firstname.lastname@example.org.
Last Update: 18th May 2020