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Terms & Conditions

Super Snaps Terms & Conditions

Super Snaps (sometimes called "Product" here) is an online photo printing service, allowing customers to upload images from Instagram, Facebook, mobile and desktop and choose from a number of different personalised printed products in different sizes and stock.

This Site is owned and operated by Super Snaps Limited (trading as Super Snaps) ("we", "us"). If you would like to contact us about anything contained on the Site then please contact us by email at

These Terms and Conditions govern the contents and use of the Super Snaps website (the "Site") and set out the terms and conditions on which we supply the Products available on the Site, and deal with the orders you make, as accepted by us, for Products (each an "Order"). Please read these Terms and Conditions carefully before using the Site and before ordering any Products via the Site. By using the Site and/or ordering any of the Products you signify that you have read, understand and agree to be bound by these Terms and Conditions. You can print a copy of them by clicking on the print icon on your browser.

Please note that we may modify these Terms and Conditions and thus you should review them periodically; when we do so, we will state the date of the last update below.

The basics of ordering your Super Snaps:

  • Follow the online process on the Site.
  • Select the Product that you wish your images to be printed on.
  • Select images from your Instagram or Facebook accounts or upload images from your desktop or mobile device.
  • Customise and review your images.
  • Attach a shipping/postal address to each Product.
  • Follow the payment process and confirm your purchase on the Site.
  • We email you an Order Confirmation.
  • We manufacture your Super Snaps and send them to the specified shipping/postal address.

Accessing and Using The Site

You agree to comply with all reasonable instructions that we may give you from time to time regarding your use of the Site.

You are not allowed to upload, email to us or order any Product which contains material:

  • which is defamatory of any person;
  • which is pornographic, obscene, indecent or offensive;
  • which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • that is likely to incite hatred or violence against any person or group; the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party;
  • made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • which is threatening, abusive or invades another’s privacy, causes annoyance, inconvenience or needless anxiety;
  • used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • which gives the impression that it emanates from us, if this is not the case;
  • that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
  • that otherwise breaches any applicable law.

Property Rights and Rights of Use

All intellectual property rights (meaning patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyright, database rights and moral rights and rights in computer programs) in and to the Site and all content and materials contained in the Site (“Site Content”) are owned by and shall remain owned by us or our licensors. Site Content may only be used for your personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content or on any Product.

We respect the intellectual property rights of others. We ask you to do the same. We will be entitled to terminate your account if you appear to infringe the copyright or other intellectual property rights of others.

Site Access

While we endeavour to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Making an Order

To place an Order you will need to follow the Order procedure set out on the Site. You need to have an Instagram or Facebook account if you wish to print from Instagram or Facebook, which you access during the Order process in order to obtain the images for inclusion in your selected Product. All Orders are subject to acceptance, by means of an Order Confirmation, by us and we are entitled to refuse any Order placed by you. The Order Confirmation will contain details of your Order, the Price and may contain an estimate of the delivery time for the Order. As long as we receive full payment, once we have sent your Order Confirmation we will start to process your Order and create your personalised Super Snaps Products. An Order cannot be cancelled or altered following your placement of the order. If we are unable to fulfil an Order after accepting payment we may refund your money and cancel the contract which relates to the Product in question.

Any times or dates stated for delivery are estimates only. We will make reasonable efforts to deliver Products within the time specified, but we do not accept liability for any failure to deliver within that time.

You undertake that all details you provide to us for the purpose of purchasing Products via the Site will be correct.

Price, Payment and Currencies

All prices are inclusive of VAT. VAT is based on the final value of your Order, at the current rate in force in association with the delivery address of each product.

Payment must be made by PayPal or by credit or debit card with Stripe at the time of placing an Order which is accepted by us. You will be required to submit your payment details and may also be required to accept additional terms and conditions in relation to the use of 3rd party payment providers such as Paypal. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of PayPal.

You undertake that all of the details which you provide to us for the purposes of your Order and its delivery will be correct and that the chosen method of payment is your property and that sufficient funds or credit facilities are available to cover the full cost of the Order. We reserve the right to obtain your PayPal, credit or debit card details before accepting the Order.


Your shipping address for the delivery of your Products will be as shown on your Order and the normal method of delivery shall be regular postage.

We will endeavour to process your Order and manufacture your Product within the time period stated for each item. However manufacturing times may vary and any times quoted for the delivery of goods are indicative only. Time for delivery shall not be of the essence of these Terms and Conditions and we will not be liable for any loss or expenses which you may sustain as a result of any delay in the delivery of your Order.

We reserve the right to make delivery of your Order by instalments.

If you wrongfully fail to take delivery of the Order then we shall be under no obligation to refund the price. If delivery is refused or returned due to a defective address, you will be charged a re-delivery fee.

Complaints or claims must be notified to us within 28 days of receipt of Products, or in the case of non-delivery, in a reasonable time after the Products were expected to arrive.

Risk and Property

Risk of damage or loss to a Product and the related Order will pass to you upon delivery to the address you specified in your Order. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from us to you until we have received full payment of the Price and all other sums which are due, owing or payable by you to us in respect of the Order or any other Order between you and us.

Returns, Refunds and Rights of Cancellation

If any Order is damaged or defective when delivered to you, you must notify us within 1 day of receipt. Damaged or defective Products attributable to fault on our part will be reprinted and reshipped at no charge to you. We may, prior to issuing any reprint or reshipment, request samples of the damaged defective Products for inspection. Should you be dissatisfied with the quality of a Product that you receive, we will consider any reasonable complaint and if we consider your complaint justified will provide you with a credit so that you may reorder the Product or order an alternative Product of the same value. To the extent that we issue any type of refund, that refund will be for credits to your account only. We do not issue any cash refunds or refunds to your credit card or other payment method of any kind.

You shall have the right to cancel an Order only in the following circumstances:

  • (a) If we have failed to deliver the Order within 28 days after the date you placed the Order; or
  • (b) In the case of a defective Product at the earliest opportunity after you have discovered that the fault or defect (provided that you shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 1 day after receipt).


If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any)) in respect of the Order in question.


Notice of wish to cancel must be made by email to or via our Contact Us page, quoting the order reference number.

Please note that, except in respect of defective Products, nothing in these Terms and Conditions shall give you any right of cancellation for Super Snaps, which, by their nature, have been made to your specification and are clearly personalised.

You must return any Product to us in its original packaging (which you should retain for this purpose).

Nothing in this clause affects your statutory rights.

Links and Third Party Websites

This Site contains links to websites operated by third parties that are not under our control (including Instagram, Facebook and PayPal) and are provided to you for your convenience only. We make no warranties or representations whatsoever about any such websites which you may access through this Site or any services that they may provide. You agree that we are not liable in any way in relation to any transactions, dealings or arrangements (including without limitation buying any products or services) you carry out on any third party site.


We warrant to you that any Product purchased from us via the Site will be of satisfactory quality and reasonably fit for the purposes for which products of the same kind are commonly supplied. To the fullest extent permissible under applicable law, we disclaim all other conditions, representations, statements and warranties, either express or implied (whether by common law, custom, statute or otherwise).

While we endeavour to ensure that the information contained on the Site (“Site Content") is correct and error-free, please note that we may make changes to the Site Content, or to any products, prices or fees described in it, at any time without notice.

We do not warrant that the Site, any Site Content and any function of the Site will be uninterrupted or error-free.

We shall have no liability to you other than for direct loss or damage, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by our act or omission or that of our agents, directors, officers, shareholders, employees and subcontractors. Our aggregate liability in respect of during any individual Order shall be limited to the amount of the price for that Product paid by you to us.

We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise (a) for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption; or (b) for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising.

Nothing in these Terms and Conditions shall exclude or limit our liability for:

  • death or personal injury caused by our negligence; or
  • any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you; or
  • any liability which cannot be excluded or limited under applicable law.


We shall not be liable for any loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions by reason of any event or circumstance outside our reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.



You agree to indemnify us against all liabilities, claims and expenses that may arise out of or in connection with any breach by you of these Terms and Conditions.


We may remove the Site or cease the provision of any of the services available through the Site at any time in our sole discretion for any reason whatsoever.

We may terminate your access to the Site for any reason in our sole discretion at any time with or without notice, but without affecting your outstanding Orders.

Data Protection and Privacy

We will only use any personal information that we may collect about you in accordance with our Privacy Policy. This policy forms an essential part of these Terms and Conditions and it is important that you read it. By accepting these Terms and Conditions you also accept and consent to our Privacy Policy.

Governing Law

These Terms and Conditions, and each Order, are governed by the laws of England and the non-exclusive jurisdiction of the courts of England and Wales.

Gift Certificates

The Terms and Conditions below govern the use of gift certificates and gift vouchers (Gift Certificate/Voucher or Gift Certificates/Vouchers) issued by us for use on the Site.

  • Each Gift Certificate/Voucher must be redeemed on the Site towards the purchase of eligible Products.
  • Gift Certificates/Vouchers are available for any amount between a minimum Order of £9.00 and a maximum of £500.00.
  • Gift Certificates/Vouchers cannot be used to pay for Gift Certificates/Vouchers.
  • Gift Certificates/Vouchers have no cash equivalent or redemption value and are not transferable or assignable.
  • The unique code included on each Gift Certificate/Voucher can only be used once therefore any unused balance on a Gift Certificates/Vouchers after its first use will not be available to put towards a future purchase on Super Snaps. No refunds or change will be given in cash for any unused balances.
  • If an Order exceeds the amount of a Gift Certificate/Voucher being used, the balance must be paid through PayPal or Credit Card.
  • Gift Certificates/Vouchers expire three months from the original specified send date of the Gift Certificates/Vouchers.
  • Gift Certificates/Vouchers will be delivered as an email on the date specified by the customer in their order.
  • Gift Certificates/Vouchers cannot be combined with any promotional codes or offers.
  • Gift Certificates/Vouchers are like cash in the sense that we are not responsible if a gift certificate is lost, stolen, destroyed or used without permission.

Who we are

Whenever you buy a Super Snaps Product, you will be contracting with Super Snaps Limited, a limited liability company incorporated in England and Wales under company number 08629751, whose trading address is at 2 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom, and whose VAT registration is 184082209. Our EORI number is GB184082209000.

Last updated: 2th March 2017

Privacy Policy

Your Privacy Our Priority

Super Snaps Site (website) is owned and operated by Super Snaps Limited ("we", "our", "us"). This privacy policy sets out how we will use any personal data we collect from you, or which you provide to us during your use of the Super Snaps Site.

Here at Super Snaps we recognise that your privacy is important and we want to help you to protect your personal information and keep it safe.

This is a legal document which sets out how we will handle your personal data and should be read in conjunction with our Terms and Conditions which can be found here. This Privacy Policy forms part of our Terms and Conditions.

You can access this Privacy Policy on any page of the Super Snaps Site by following the link at the bottom of each page (in the footer).

Collection And Use Of Information

What information do we collect?

We will ask you to provide us with the following information:

  • Full name
  • Email address
  • Postal / shipping address
  • Telephone number
  • Your Instagram and/or Facebook and/or digital photo images (anything that you upload to our site from these sources)

Why do we ask for this information?

  • To fulfil your order with Super Snaps
  • To communicate with you about Super Snaps products & services
  • To provide you with order and billing information

Online Payments - Via Paypal & Stripe

Payment for Super Snaps products is done via PayPal and Stripe for credit and debit cards. Either payment providers may ask you to provide further information including credit or debit card details and billing address. This information is retained by PayPal and Stripe and will not be passed on to us. We do not store credit or debit card details. We advise you to read Paypal and Stripe’s Terms and Condition and Privacy Policy for further information on what information will be required and the way PayPal and Stripe will use it.

More information can be found at and at

Use Of Your Information

We use the non-personally identifiable information and certain technical information about your computer in order to operate, maintain and manage Super Snaps. We do not store credit card details nor do we share customer details with any 3rd parties.


How we use cookies

A cookie is a small file stored in your computer’s browser when you visit a website that uses cookies. Our website makes use of cookies.

We use cookies to improve the quality of our service and make the service easier to use for our customers. We do this by storing user preferences in cookies and by tracking user trends - for example, we may use cookies to allow you to automatically log in to the service after the first user session.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of Super Snaps may not function properly if you refuse cookies.

Super Snaps may store up to two types of cookie on your computer:

  • A unique ID is stored in a permanent cookie so that you do not need to retype information every time you visit our site.
  • Your web browser’s session identification is stored in a temporary cookie to help prevent unauthorised use of your account.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To disable cookies you will need to change your browser privacy settings. The action required to do this will vary according to the operating system and browser you use. You can find out how to manage cookies, and to make the changes to your browser that we refer to above at this site:

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can select/deselect to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

We will not provide your personal information to third parties unless we have your permission or are required or permitted by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Super Snaps, 10 Baker's Yard, Baker's Row, London, EC1R 3DD, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Super Snaps is a trading name of Super Snaps Limited which is registered in UK with the Information Commissioner as a data controller.

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